REMEDY : BNSSG referral pathways

RAS on e-Referral

Checked: 21-09-2018 by katy.kearley Next Review: 25-06-2019

Referral Assessment Service (RAS)

A number of specialities have recently moved their clinics across to a RAS in order to help triage referrals in a timely manner and to prevent patient’s attending unnecessary outpatient appointments when not required.

What is a RAS?

The RAS allows hospital trusts to:

  • assess the Clinical Referral Information from the GP/referrer
  • decide on the most appropriate onward clinical pathway
  • contact the patient to discuss choice (if an elective referral)
  • arrange an appointment, where needed
  • return the triage request to the original referrer with advice, if an onward referral isn't needed

What happens with a RAS referral?

The process is no different and referrals should be forwarded to the Referral Service in the usual way.

How do I know if a patient’s referral has been submitted via a RAS?

Under the ‘category’ heading on e-Ref, it will show as “Triage Request”

How will I know when the hospital has responded?

Under the ‘category’ hearing, the outcomes will change to one of the following:

“Triage Response” – this means that the UBRN has been triaged and the consultant has returned this with advice as onward referral isn't needed

“Triaged – To be shortlisted” – This means the referral has been triaged and the patient has been shortlisted for an outpatient appointment. You will be able to view any triage comments from the consultant by accessing this as advised below.

 How do I view a response?

Click on the UBRN and select ‘View Request’. You will be presented with a ‘Triage Request Details’ page and the triage comments will be stated at the bottom.


A letter will be sent out to the patient once their referral has been submitted via a RAS. The letter explains to the patient what is happening with their referral; what a Referral Assessment Service is and what the next steps are.