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REMEDY : BNSSG referral pathways

Rapid Response - Bristol Community Health

Checked: 02-11-2018 by vicky.ryan Next Review: 01-11-2019

Service Overview

The Bristol Community Health Rapid Response Service (part of the Urgent Care Service) offer care for those who are suffering from acute episodes of illness. They will visit patients in their own home or place of residence for up to 7 days.

Rapid Response aims to facilitate and provide patient care 24 hours a day, 7 days a week, reducing the need for hospital admission.

Please see the Bristol Community Health - Urgent Care Service for further information on Rapid Response.

Referral Guidance

Please access the Bristol Community Health Rapid Response Referrer Guide (PDF) for full details. 

Referrals are appropriate for all patients over 16 years of age, who are physiologically stable where out of hospital care would be possible.

Referrals should be sent to the Urgent Care Single Point of Access (SPA) - 0117 903 0202. This telephone line is open 24 hours a day, 7 days a week.

Service Overview

GP's can access the NSCP Clinical Hub using one telephone number, which is 01275 888400, 24 hours a day, 7 days a week

The NSCP Clinical Hub is open:

  • Monday - Sunday: 8.00am to 10pm

Outside of these hours, all telephone calls will be diverted to a clinician in Rapid Response.

The types of services that can be accessed through the clinical hub are:

  • Safehaven beds
  • Rapid Response
  • IV Service

The NSCP Clinical Hub work closely with Rapid Response and the Ambulatory Care Centre at Weston General Hospital.

Rapid Response

The Community Rapid Response team provides 24-hour intensive nursing assessment and support. This includes short-term care packages to patients with acute health needs, in their own home for up to 14 days.