Shaping better health
REMEDY : BNSSG referral pathways

Contact Us Reporting Tool

Checked: 24-09-2018 by Rob.Adams Next Review: 24-09-2019


The BNSSG Quality Team has been working towards harmonising the way clinicians inform the CCG of issues regarding the quality of patient care across BNSSG. In Bristol this was previously via the ‘contact us’ service, in North Somerset the ‘Datix reporting tool’ and in South Gloucestershire the ‘Quality Portal’.

The process involved implementation a new Datix reporting tool, accessed via a web link, and went live in July 2018. The emphasis of the new reporting tool will be the identification of themes affecting the quality or safety of patient care. Themes will be followed up by the quality team with the providers in question and any learning will be shared on the quality pages of the BNSSG website which is currently in development but is hoped to be in place by November 2018.



How to Refer

The current link to save to your desktop for N3 users is as follows –

For further information contact
Quality central email account for ‘Contact us’:
Dr Jeremy Maynard, BNSSG CCG GP Clinical Lead for Quality.